Политика возврата средств

Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below.

To be eligible for a return, your item should be in the same condition in which you received it, unworn or unused, with tags, and where reasonably possible in its original packaging. You will also need proof of purchase.

To request a return, please contact us at hello@elviralint.com before sending any item back. Once your return is approved, we will provide the appropriate return address and instructions. Items sent back without first requesting a return may not be accepted.

For non-defective items, return shipping costs are normally the responsibility of the customer unless otherwise agreed.

UK consumer cancellation rights

For most online purchases, UK consumers have the legal right to cancel an order within 14 days of receiving the goods, without giving a reason. After notifying us of the cancellation, the goods must normally be returned within a further 14 days.

These rights do not apply to certain goods, including items made to the consumer’s specifications or clearly personalised, and certain other exempt goods.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged or incorrect so that we can assess the issue and arrange an appropriate remedy.

Exceptions / non-returnable items

Certain items may be exempt from cancellation rights, including personalised or made-to-order products and other items excluded by law. This does not affect your statutory rights where goods are faulty, damaged or not as described.

Sale items

Sale items remain subject to your statutory consumer rights. Any additional voluntary return rights for sale items will be stated at the time of purchase.

Exchanges

The fastest way to receive a different item is to return the original item in accordance with this policy and, once the return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be made to your original payment method.

Where UK cancellation rights apply, refunds will be made within the timescales required by law, including any applicable standard delivery costs.

For any questions about returns, please contact hello@elviralint.com.